We are committed to protecting the privacy and personal information provided to us in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.  Please read the following policy and our Cookie Policy so that you understand how we gather, protect and use the information that you provide to us.  This policy only applies to living identifiable individuals.

The information you provide to us may be gathered when you buy a product or book a course on our website or, alternatively, you may provide it in an email to us or on the telephone.  This information, which will include your name and contact details (including your address, telephone number and/or email address) will be used to process your purchase or course booking.

We may also collect information automatically in connection with the access of or use of our website.  Please refer to our Cookie Policy for further details.

We may occasionally contact you to let you know of any special promotions or any news we feel may be of interest to you but we will only do this if you have given your consent for us to do so.  If you subsequently decide that you do not wish to receive this information please Contact Us to let us know.

At no time will we sell or pass your details to third parties without obtaining your consent, unless we are required to do so by legal requirement.

We must have a lawful basis for processing your information.  Whilst this will depend on the circumstances for obtaining the information, typically this will be in order to complete the contract for goods or services entered into at the time of purchase or booking.  If you sign up to any mailing list we might operate, the basis for processing in this case will be consent and you will be invited to consent at the time of sign up.

To ensure that your information is protected, we have appropriate controls in place on our website which are designed to reduce the risk of loss.  We also take appropriate measures to safeguard any data held in paper form.

We will not hold your data for any longer than is necessary for our processing purpose or required by law.

You have certain rights in relation to your personal information.  These rights do not apply in all cases or to all information that we hold about you.  In addition, in some circumstances we may need to continue to hold and process information to establish, exercise or defend our legal rights.

You have the right to request that we:

  • Provide you with a copy of the personal information that we hold
  • Update your personal information where it is incorrect or out-of-date
  • Delete personal information that we hold
  • Restrict the way in which we process your information
  • Consider any valid objections to our processing of your personal information
  • Provide information you have given to us to a third-party provider of services, where our lawful basis for processing is consent and where processing is automated

We will respond to your request, including providing information on whether the rights apply in your particular circumstances, within the statutory time period prescribed by the ICO.

We may make changes to this policy from time to time as our business, internal practices or applicable laws change.  We will not make any use of your personal information that is inconsistent with the original purposes for which it was obtained.

If you would like to discuss this policy or how we use your personal information, to exercise your rights, to provide feedback or make a complaint about use of your information, please Contact Us.